Advelum

Refund Policy

Last Updated: September 21, 2026

1. Scope

This Policy explains how advelum.com, operating under the Advelum brand, reviews refunds for credit packs and, if offered and purchased, subscriptions. Read it with our Terms of Service and the purchase disclosures presented at checkout.

Nothing in this Policy limits mandatory consumer, payment-dispute, or other rights under applicable law. A request outside our discretionary review window may still qualify for a legally required remedy.

2. Credit Pack Purchases

Credit packs are one-time purchases and do not renew automatically. Purchased credits do not expire with time, but are consumed by use and may be adjusted following a refund or lawful payment reversal.

Credit packs are generally non-refundable under our discretionary policy. If you believe an exception is appropriate, contact us within 7 days of purchase. We review requests individually, considering the reason, whether credits have been used, what service was delivered, and any verified technical or billing problem.

Submitting a request within 7 days does not guarantee approval. This review window does not shorten any statutory period or exclude a remedy required by law. A discount or promotion does not by itself remove your mandatory rights.

3. Failed Generations and Credit Adjustments

Credits are reserved while a generation is processing. If the task fails without delivering a file, the reservation is released. This returns credits to your available balance; it is not a refund to your card or other payment method.

A completed and delivered result normally consumes credits even if you choose not to use it. If the file is inaccessible, technically unusable, or you believe there was a material service error, send us the task identifier and describe the problem. We will review the issue and any applicable remedy. We do not guarantee a particular creative outcome or advertising performance.

We reconcile task and payment records before making an adjustment so that the same charge or credit reservation is not reversed twice.

4. Billing Errors and Unauthorized Charges

Contact us promptly about a duplicate charge, suspected unauthorized payment, incorrect charge, or a material failure to provide purchased services. We may request limited information to verify the account and investigate.

Where a refund or other remedy is required by law, we will provide it. The general credit-pack policy and 7-day discretionary window do not override these obligations. You may also contact your payment provider and exercise applicable dispute rights.

5. Subscriptions, If Offered

This section applies only to an actual subscription purchase. It does not apply automatic renewal to a credit pack.

Cancellation: Cancel an available subscription in Billing or contact support before the next renewal. Cancellation normally takes effect at the end of the current paid period and stops future renewal charges. It does not automatically refund a charge already made.

First purchases and renewals: Discretionary refund requests made within 7 days of the relevant charge are reviewed individually. Usage, delivered services, renewal authorization, and any verified failure of a timely cancellation attempt are relevant. Mandatory rights apply regardless of this window.

Subscription credits: Follow the allocation and expiration rules disclosed before purchase. Unless stated otherwise, subscription credits are allocated monthly, including on annual plans, and unused subscription credits expire at the next monthly allocation. Purchased credit pack balances remain separate. A correctly disclosed subscription-credit reset is not, by itself, a billing error.

Plan changes: Charges, effective dates, and credit adjustments for an available upgrade or downgrade are shown before confirmation. A plan change does not automatically entitle you to a cash refund. We do not promise a particular unused-time refund or full-price replacement purchase for every upgrade.

6. Statutory Consumer Rights

Depending on your location and the nature of the purchase, you may have withdrawal, cancellation, repair, price-reduction, refund, or other rights that cannot be excluded by this Policy.

For example, consumers in the EU, EEA, or UK may have withdrawal rights for certain distance purchases. Any exception for immediate digital content or service performance depends on the applicable legal conditions, including any necessary express request, consent, acknowledgment, and confirmation. Buying credits, opening an account, or accepting these Terms does not automatically waive all withdrawal rights.

If a mandatory right applies, it takes priority over our discretionary refund rules. Contact us with your country or region and purchase details so we can review the relevant circumstances.

7. How to Request a Refund

Email support@advelum.com with the subject Refund Request and include:

  • your account email;
  • the purchase date, amount, and currency;
  • an order or invoice reference, if available;
  • the reason for your request; and
  • relevant task identifiers or supporting records.

Do not send your password, verification codes, full card number, or security code. We may ask for proportionate identity or account verification before processing a request.

8. Review and Processing

We review requests and communicate our decision, including the approved amount and any associated credit or subscription adjustment. A refunded purchase's corresponding unused credits or benefits may be revoked so they cannot also be spent. Partial refunds and adjustments are determined from the relevant transaction and usage records, subject to applicable law.

Approved refunds are normally returned through the original payment method where supported. Statement appearance and currency-conversion effects depend on your payment provider and bank; we cannot guarantee a fixed arrival date.

We may investigate fraudulent or abusive refund activity. A good-faith complaint, statutory request, or payment dispute is not itself misuse of the Services.

9. Updates and Contact

We may update this Policy with notice as described in our Terms of Service. Updates do not retroactively remove rights attached to earlier purchases.

For questions, email support@advelum.com or see our Contact page.